IBM Websphere Commerce Managed Services

WebSphere Commerce Services

When it comes to online marketing and sales, no other platform is more reliable, flexible and scalable. Agile enough for a small business, yet robust enough and trusted by global enterprises. WebSphere Commerce gives you tools for precision marketing in B2B, B2C and hybrid business environments, across all channels, from mobile and social to call centers and physical store locations. With everything business users need for merchandising, search, catalog and content management, IBM's WebSphere Commerce makes sophisticated eCommerce and online marketing simple.

The WebSphere Commerce suite of software solutions encompasses:

TekMonks WebSphere Commerce Solutions

Choosing an eCommerce consultancy can be stressful. As an Advanced IBM Business Partner with IBM certified WebSphere Commerce consultants, we save you time and money, and help you avoid unexpected new requirements. At TekMonks, we've been in eCommerce from the onset. So our expertise helps you overcome your challenges today, and avoid problems tomorrow. Worried about support? Our troubleshooting experts are with you at any hour, backed by our direct access to IBM. You'll sleep tight knowing any issue will be resolved professionally and efficiently.

Some of the WebSphere Commerce consulting capabilities we offer are listed below.

  • WebSphere Commerce Store Implementation From catalog and data modeling, to store design, to payment processing, we provide full lifecycle eCommerce implementation solutions.
  • WebSphere Commerce Managed Services Let us administer and maintain your WCS environment, including support for administration, storage, disasters, etc.
  • Testing and Troubleshooting Commerce Store TekMonks provides WCS testing and troubleshooting services. We can help you diagnose issues like performance and data bottlenecks, or catalog and storefront validation services.

WebSphere Commerce Managed Services

Our WCS Managed Support Services are designed for companies requiring continuous support - to add Experienced skills to their mix, while reducing costs, and increasing preventive maintenance, and reducing commerce store "emergencies".

Our key managed service deliverables are

  • Administration
  • Emergency Response
  • Architectural Consultation

Our Managed Service Commitment

  • 24x7x365 Availability, when contracted as such.
  • 1 Hour Max Response - Our actual target is 10 min response.

Key Service Features

  • Dedicated IBM Certified "Specialists Only"
  • Dedicated Primary Support
  • Annual Guaranteed Rates
  • Customized Modular Packages